TERMS AND CONDITIONS
1. ACCEPTANCE OF TERMS
Prestige Time Services Limited is Registered in England and Wales, company number 06707892.
Registetered office address: Unit 4 Heatley Mere Business Centre, Chaise Meadow, Lymm, Cheshire, WA13 9EL. Your access to and use of Prestige Time Services ("the Website") and Prestige Time Services Limited is subject exclusively to all these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website and for all transactions with Prestige Time Services Limited you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
3. CHANGES TO WEBSITE
Prestige Time Services Limited reserves the right to:
3.1 Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Prestige Time Services shall not be liable to you for any such change or removal.
3.2 Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4. LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party Websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Prestige Time Services limited or otherwise used by Prestige Time Services Limited as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
6. DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, Prestige Time Services Limited will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 Prestige Time Services Limited makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Prestige Time Services Limited for death or personal injury as a result of the negligence of Prestige Time Services limited or that of its employees or agents.
You agree to indemnify and hold Prestige Time Services limited and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Prestige Time Services Limited arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
9. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
10. PRICE AND PAYMENT
10.1 Any price that stipulated on the Website is a guide only. The price excludes VAT. The price excludes delivery charges.
10.2 Payment of the price plus delivery charges must be made in full before dispatch of the repair or goods.
11. LIMITATION OF LIABILITY
11.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
11.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
13. FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
SERVICE AND REPAIRS
1. ESTIMATES AND PROCEEDS
No work will be started before the repair/service has been fully assessed, the price verified and the customer has agreed either over the phone, email or writing thus proceeding the item for repair/service.
1.2 Although we carefully assess all our repairs and services, we reserve the right to charge for any unforeseen work, further parts to complete the repair and any extra work that is needed. The customer will be informed as soon as possible if this situation should arise.
1.3 Prestige Time Services Limited reserves the right to charge for any work that has been already carried out if the customer requests the item to be returned un-done after giving the instruction to proceed. Normally 50% of the full service cost plus return delivery.
1.4 On occasion, either due to the item needing further parts that need to be sourced, an usual high volume of repairs or staff holidays and sickness, the repair time maybe extended. In such circumstances the customer will be notified as soon as possible.
1.5 From time to time or for specific watch brands we may provide online price guides and also provide free estimates via e-mail. These estimates are given as a guide only. They rely the accuracy and quality of information given to us by the customer. Prestige Time services limited is not responsible for any difference in online estimates and estimates in our workshop.
1.6 Telephone estimates are given as a guide only. They rely the accuracy and quality of information given to us by the customer. Prestige Time services Limited is not responsible for any difference in telephone estimates and estimates in our workshop.
1.7 Prestige Time Services offers free hands on estimates in our workshop but reserves the right to charge for return postage should the customer not wish to proceed with any work. See “Postal Charges And Information” below. Customers can collect any type of repair/service from our workshop. An appointment must be made prior to collection.
2. MANUFACTURERS AND OUT WORKERS
2.1 Prestige Time Services Limited carries out all of the repair/service work in our workshop. If for any reason this cannot be carried out in our workshop we may send their item to the manufacturers or an specialist for an estimate.
2.2 If the item is with the manufacturer/outworker this may increase costs and the repair/service time. The customer will be kept informed of any changes as soon as possible.
3. COMPLETED SERVICE AND REPAIR
3.1 Prestige Time Services Limited will contact the customer when the repair/service is completed to arrange payment. No repair/service will be returned to the customer until full payment is made.
3.2 All “Service & Repair Guarantees” are valid from the date the repair/service is completed not the date the repair/service is received.
3.3 Prestige Time Services Limited reserves the right to sell or auction uncollected/unpaid repairs after a period of twelve months to recoup any money owed. If this situation should arise the customer will be notified in writing one month before the twelth month is up.
3.4 Prestige Time Services Limited guarantees all repair/services for a period of twelve months. Every service will be returned with a invoice which is a service & repair guarantee detailing the work that has been carried out. Vintage watches older than 30 years is guaranteed for six months.
3.5 Small repairs and part jobs will only be guaranteed on the exact worked carried out.
4. RETURNS, REFUNDS AND WARRANTY
4.1 Our service & repair guarantee, guarantees against defects arising from the repair/service undertaken. Our guarantee does not cover misuse, accidental damage, components not fitted during the repair/service, components that have been recommended to be changed/repaired and becomes invalid if any unauthorised entry or attempted entry into the movement is made during the twelve month period.
4.2 If a fault occurs within the twelve month period we will endeavour to rectify the fault free of labour charge. All postal costs incurred either to or from the customer are non refundable.
4.3 Circuit boards and coils are not covered by our warranty.
4.4 Service and repair warranties are non transferable. If the watch is sold then the warranty becomes void.
5. UNPAID INVOICES
5.1 All invoices must be paid within 28 days.
5.2 Invoices which have not been paid in full after the 28 days are subject to a 20% administration fee of the total invoice amount.
5.3 After 4 months of non-payment the customer will be notified in writing and will be made aware of section 5.4 and 5.5
5.4 After 7 months of non-payment the watch or watches become the property of Prestige Time ServIces to sell to recover the costs of the unpaid invoice and administration fees, auction fees and commission fees. The customer will be notified again by letter at 6 months from the invoice date stating of such. They then have a further 28 days to pay but a 30% admistatrion fee will be applied to the total invoice.
5.5 It's the customers reponsibility to ensure that their contact details are correct at all times.
6. CARD PAYMENT SURCHARGES
6.1 Credit card charge of 2.5% will apply to all invoices. Theres no charge for Debit cards.
POSTAL CHARGES AND INFORMATION
1. POSTAGE TO US
1.1 We recommend you follow our postage instructions for posting repairs/services to us on our Postal Repairs
2. RETURN POSTAGE
2.1 Prestige Time Services uses Royal Mail's “Special Delivery” for returning repairs/services as we feel this is the most secure and reliable method as do the rest of the watch and jewellery industry for sending repairs/services and in most cases brand new items with values in excess of £25,000. Usual cost of return delivery is £12.50 + vat.
2.2 However Prestige Time Services can return a repair/service by any other method the customer requests, this is at the custmers risk.
2.3 It's the customers responsibilty to check that the return address is correct on receipt of any invoice. Any errors must be notifed via email before any payment is firstname.lastname@example.org
2.4 The compensation level chosen is ultimately the customers choice and Prestige Time Services is not responsible for any loss or damage to the parcel/goods during transit if the chosen postage is inadequate or the compensation available is less than the value of the parcel/goods.
2.5 Prestige Time Services does not accept responsibility for any parcel/goods once the parcel/goods has been delivered and signed for by anyone.
2.6 It's the customers responsibility to make sure they are able to sign for their parcel/goods at the address indicated on the invoice.
2.7 Prestige Time Services cannot always notify when a parcel/goods will be delivered.
Prestige Time Services Limited is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.
The purpose of this statement is to explain to you what personal information we collect and how we may use it.
When you have your watch serviced, make an order or enquire using our online form, we need to know your personal contact details. This allows us to contact you with an estimate, for payment, updates or to fulfil your order. You have the option to withhold any personal information that is not required for the this process.
We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase or payment.
We will email you occasionally with updates on our products and services.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by writing to PTS Ltd, Unit 4 Heatley Mere Business Centre, Chaise Meadow, Lymm, Cheshire, WA13 9EL.
We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings. More infomation on our cookie policies read here
In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.