WATCH REPAIRS SERVICE PROCEDURE
READ OUR 10 STEPS OF OUR WATCH REPAIRS AND SERVICING PROCEDURE
BELOW IS OUR DETAILED 10 STEP GUIDE TO SHOW YOU THE STAGES YOUR WATCH GOES THROUGH WHEN IT IS BOOKED IN FOR A SERVICE WITH US
We have designed our watch repairs and service procedure to ensure every watch leaving our workshop complies with it's original function. We are WOSTEP Swiss and BHI trained watchmakers plus we are an official Omega service centre and Rolex accredited. We believe our comprehensive watch service procedure is one of the best in the country and this sets us apart from other independent watchmakers. All of our watch repairs and servicing is carried out in our Cheshire workshop.
STEP 1 – DISASSEMBLY
The bracelet or strap is removed, the movement is removed for dismantling and the case is broken down into its individual components and taken into the polishing/cleaning room for a deep ultrasonic/steam clean.
STEP 2 – CLEANING
The movement is carefully dismantled and each individual component is cleaned in our ultrasonic watch cleaning machine using specially formulated solutions.
STEP 3 – REPLACEMENT PARTS
We assess the cleaned movement parts for wear and damage. We replace these worn or damaged parts using only genuine manufacturer’s parts.
STEP 4 – ASSEMBLY
We use advanced lubricants and lubricate each individual part when assembling the movement to minimise friction and to prevent wear. Great care is taken when assembling the movement to ensure the watch performs accurately.
STEP 5 – TIMING AND CALIBRATION
Mechanical movements have the escapement and hairsprings checked and then the movement is regulated to the manufacturer’s tolerances. Quartz watches are tested on our quartz watch analyser to test consumption, coil resistance and timing.
STEP 6 – REFINISHING
If the case and bracelet is being refinished/valeted, they will firstly have the major scratches and dents removed. Then a series of different mops and compounds is used to give a final finish. Any grain and textured finishes are also refinished back on to the case or bracelet. Then it's another deep ultrasonic/steam clean.
STEP 7 – CASE ASSEMBLY
The clean case is reassembled and all the seals replaced to guarantee water resistance.
STEP 8 – WATER RESISTANT CASES
Water resistance cases are now vacuum and pressure tested. We have various different testing equipment such has wet and dry chambers plus condensation shock testers with heat plates. Our equipment ensures that a water resistance watch is fully tested.
STEP 9 – TESTING
The completed watch is set to time and tested over a period of time. Automatic watches are placed on auto winders to test the self-winding mechanism. Chronograph models are tested with and without the chronograph mechanism running.
STEP 10 – QUALITY CONTROL
Rigorous checks are carried out at each stage of the servicing process. During our final check the power reserve, timing accuracy and aesthetic appearance of your watch is checked one last time. Once our watchmakers are satisfied, the customer is then informed that the watch is completed. A minimum of 12 months warranty is given with every watch service and a printed invoice detailing all the work carried out is provided for service history.