Servicing & Repairs

our process

Glasses, crowns & pushers

Bracelet & watch strap repairs

Precision Servicing & Repairs by an Accredited Watchmaker

We have designed our watch repairs and watch service procedure to ensure that every watch leaving our workshop complies with it’s original function. We are Swiss WOSTEP and BHI trained watchmakers plus we are an official Omega service centre, TAG Heuer and we are a Rolex accredited watch company.

Our comprehensive watch service procedure is one of the best in the country and this sets us apart from other independent watch repair companies.

Comprehensive Diagnostics
Secure & Insured Postal Service
Genuine Replacement Parts
Accredited by Leading Brands

All of our watch repairs and servicing are carried out in house at our bespoke workshop in Lymm, Cheshire. Below highlights some of the procedures your watch goes through if you choose Prestige Time Services to service your watch.

Our services & repairs process

An introduction to the meticulous 10-step procedure for servicing & repairs.

The bracelet or strap is removed, the movement is removed for dismantling and the case is broken down into its individual components and taken into the polishing/cleaning room for a deep ultrasonic/steam clean.

The movement is carefully dismantled and each individual component is cleaned in our ultrasonic watch cleaning machine using specially formulated solutions.

We assess the cleaned movement parts for wear and damage. We replace these worn or damaged parts using only genuine manufacturer’s parts.

We use advanced lubricants and lubricate each individual part when assembling the movement to minimise friction and to prevent wear. Great care is taken when assembling the movement to ensure the watch performs accurately.

Mechanical movements have the escapement and hairsprings checked and then the movement is regulated to the manufacturer’s tolerances. Quartz watches are tested on our quartz watch analyser to test consumption, coil resistance and timing.

If the case and bracelet is being refinished/valeted, they will firstly have the major scratches and dents removed. Then a series of different mops and compounds is used to give a final finish. Any grain and textured finishes are also refinished back on to the case or bracelet. Then it’s another deep ultrasonic/steam clean.

The clean case is reassembled and all the seals replaced to guarantee water resistance.

Water resistance cases are now vacuum and pressure tested. We have various different testing equipment such has wet and dry chambers plus condensation shock testers with heat plates. Our equipment ensures that a water resistance watch is fully tested.

The completed watch is set to time and tested over a period of time. Automatic watches are placed on auto winders to test the self-winding mechanism. Chronograph models are tested with and without the chronograph mechanism running.

Rigorous checks are carried out at each stage of the servicing process. During our final check the power reserve, timing accuracy and aesthetic appearance of your watch is checked one last time. Once our watchmakers are satisfied, the customer is then informed that the watch is completed. A minimum of 12 months warranty is given with every watch service and a printed invoice detailing all the work carried out is provided for service history.

Glasses, crowns & pushers repairs & replacements

If your watch’s crown or pushers are damaged or worn, we can replace them to ensure your watch remains water-resistant. Over time, screw-down crowns can become stripped, and pushers may loosen or detach due to accidental knocks. These issues are common, and our expert watchmakers carry out such replacements regularly.

We also offer replacement services for watch glasses, whether they are plastic, mineral, or sapphire. A scratched or cracked glass can affect both the appearance and functionality of your watch, and replacing it can restore its original clarity and protection.

Sapphire and acrylic glass replacements
Genuine parts from certified
manufacturers
Crown and pusher replacements
for water resistance
Pressure testing for durability

Using high-quality components and precision techniques, we ensure that all crown, pusher and glass replacements meet the highest standards. Whether your watch needs a minor repair or a complete overhaul, our workshop is fully equipped to handle it with care.

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Bracelet & Watch Strap Repairs and Refurbishments

We specialise in repairing watch bracelets and supplying new links, clasps, buckles, and straps. Most watch bracelets can be restored, whether they have broken links or worn components. Our expert team ensures that each repair maintains the integrity and style of your timepiece.

We source spare parts from major Swiss watch brands, allowing us to provide authentic replacements for various models. If your bracelet has become loose or damaged over time, we can often restore it to its original condition with precision repairs and adjustments.

Sapphire and acrylic glass replacements
Genuine parts from certified
manufacturers
Crown and pusher replacements
for water resistance
Pressure testing for durability

For certain models, we also offer re-riveting services to strengthen worn bracelets. A great example of this is the original TAG Heuer SEL bracelet, which we can expertly refurbish. Whatever your bracelet needs, our workshop is fully equipped to handle the repair with care and accuracy.

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Why trust Prestige time services?

With over 20 years of experience, we offer accredited Swiss watch servicing, using genuine parts and advanced techniques to ensure precision, reliability, and the highest standards of craftsmanship.