Postal Repairs

Why Choose Prestige Time Services for Postal Watch Repairs?

Prestige Time Services specialises in postal watch repairs and servicing, with years of experience and thousands of watches serviced through our dedicated mail order service. Seventy percent of our repairs are received via Royal Mail’s Special Delivery or a UK courier.

Our efficient mail order system ensures every customer is kept informed throughout the process. You’ll receive email notifications when we receive your watch, an estimate before any work begins, and a confirmation with tracking details when your watch is sent back.

The watch repair industry has evolved, with most jewellery shops no longer offering on-site repairs. Instead, watches are booked in and sent to manufacturers or independent watchmakers, often with inadequate insurance during the journey.

By choosing our service, you can personally send your watch with Royal Mail’s Special Delivery or another UK courier, ensuring it’s safely insured. We always return watches via Special Delivery with the chosen insurance level for your peace of mind.

How to Post Your Watch to Us

Along with your watch please include a covering letter and this should include:

Your full postal address
Your email address
A telephone number
Description of the watch and what repair/service is required

Below are some recommendations for sending packages:

Ensure that your watch is well protected
Do not send your original watch box
Use Royal Mail Special Delivery

our address

Below is our workshop address for all postal watch repairs and correspondence. Customers are welcome to visit; however, for security reasons, an appointment must be made in advance.

PTS Ltd,
Unit 4 Heatley Mere Business Centre,
Chaise Meadow,
Lymm,
Cheshire,
WA13 9EL

If you would like to bring your watch in person, please call the workshop to arrange a suitable time. This ensures we can provide you with the best possible service while maintaining security at our premises.

For added security, we advise against identifying the contents of your package. When sending your watch for repair or servicing, please use the exact labelling instructions provided above. This helps protect your parcel during transit and ensures it reaches us safely.

Super work on the bespoke crystal, clasp and polishing for the Raymond Weil, it’s like new.

Duncan Hall

Took my watch in to get a replacement battery, got it back very quickly, great service.

Tom Prideaux

Thank you for a reliable service in the repair and service carried out on my Omega wristwatch.

Charles Tyers

Excellent service! I was kept informed on every aspect of my watch repair. Great friendly service.

Ian Clayton