Watch Servicing And WATCH REPAIRS BY POST
Prestige Time Services are experts in postal watch repairs and servicing
Prestige Time Services have specialised in watch serving and watch repairs by post for years. We have serviced and repaired thousands of watches. Eighty percent of all our watch repair and service work has been received into our workshop via the Royal Mail’s Special Delivery service or via any UK courier. Read below to see why we are mail order watch repair experts.
We operate a very efficient mail order style watch repair and servicing service. All of our customers receive an email notification on receipt of the watch and an email confirmation of estimates before any work is undertaken. When the watch is completed, we email again with a PDF copy of the invoice and repair/service guarantee including options on how to make payment. Once the watch is posted, we will email confirmation including a tracking number so you know exactly when your watch will safely arrive.
The way watches are being repaired and serviced nowadays has changed from a watchmaker being based in a jewellery shop where the watch was serviced or repaired on site. Jewellery shops no longer have watchmakers on their premises so watches are now booked in and then posted to either a particular manufacturer or to an independent watchmaker. You have to rely on the jewellery store and the watch repair service centre to adequately insure your watch both ways in its journey and being in the watch repair business for over 18 years, we know this is not always the case.
By having your watch serviced or repaired with us, you can personally send your watch and insure it with the Royal Mail's Special Delivery service or any UK courier, so you know your watch is safe and secure. We accept watches throughout the UK and we always return your watch via Royal Mail’s Special Delivery with the adequate insurance level chosen, so you can have peace of mind that your watch is looked after. We increase our watch repair and servicing production each year and we hope you choose us when your watch needs repairing or when it's due a service.
Below is a postal guide on how to post your watch to us
Along with your watch please include a covering letter and this should include;
STEP 1 – POSTAL ADDRESS
Your full postal address which the watch is to be sent back to.
STEP 2 – PHONE NUMBER
A day time telephone number and if possible a mobile or an evening telephone number.
STEP 3 – EMAIL ADDRESS
Your email address.
STEP 4 – DESCRIPTION
A small description of the watch and what repair/service you would like to be carried out.
SENDING AND PACKING RECOMMENDATIONS
TIP 1 – PACKAGING
To ensure that your watch is well protected while in the post we recommend that your watch is wrapped safely in bubble wrap then placed in a jiffy bag, padded envelope or a small plastic box. These can be bought from either a Post Office or stationers.
TIP 3 – ROYAL MAIL SPECIAL DELIVERY
We always recommend that for our UK customers that your watch is sent with the Royal Mail’s Special Delivery service which means you can insure your watch for the necessary compensation. If you have any queries regarding postal methods or if you are sending your watch from outside the UK, contact us and we will be happy to answer any questions.
TIP 2 – NO ORIGINAL BOXES
Please do not send your original watch presentation/travel/ service box as it will only cost you more in postage. Many presentation boxes weigh considerably more than the watch itself and don’t always add protection for the watch. Please note we cannot return any packaging you send.
Below is our workshop address for all postal watch repairs and other correspondence. Please note customers are permitted on these premises but for security reasons an appointment must be made. Please call the workshop if you wish to make an appointment to bring your watch in person. For added security and not to identify what is in our packet or parcel, please label your watch repair/service as exactly as follows.
Unit 4 Heatley Mere Business Centre,
Prestige Time Services