FREQUENTLY ASKED QUESTIONS AND WATCH REPAIRS HELP

We do not charge for our estimates at Prestige Time Services. If you post your watch to us and you do not wish to proceed with a watch service or repair we only ask you to cover the return postage and packaging costs. Otherwise you can just collect your watch free of charge.

A reseal is when we ultrasonically clean the case to remove any dirt from around the case and change any worn or perished gaskets.  We then pressure test the case to ensure it is resealed to manufacturer’s specifications. We carry out a reseal when a watch has a service or a battery and reseal. To view our Battery And Reseal page which details our thorough procedure, click here.

Yes we can. If your watch keeps stopping after a battery has been fitted it generally indicates it needs a service. Fill in the contact form on the Contact Us page for a free estimate.

Precious metals like gold can be valeted and also stainless steel. Most customers have their watch valeted when it is in for a service, but they can be valeted at any time to keep them looking new. We have some great examples on our Instagram page.

We don’t sell new or pre-owned watches. We just specialise in servicing and repairing watches.

Sorry, we don’t buy in watches.

Rolex accredited means we have been technically assessed by Rolex and had our workshop inspected. We have to purchase all Rolex specific tooling and equipment. Rolex provide us with genuine parts so we are able to service and repair your Rolex watch correctly. You should only use Rolex accredited watchmakers to service your Rolex watch. You can read more about Rolex Accredited on our dedicated page.

An authorised Omega service centre means we have been technically assessed by Omega and had our workshop inspected. We have to purchase all Omega specific tooling and equipment. Omega provide us with genuine parts so we are able to service and repair your Omega watch correctly. You should only use authorised Omega service centres to service your Omega watch. You can read more about Authorised Omega Service Centre on our dedicated page.

If your watch is mechanical or automatic, it may just stop or the time keeping may run slow or erratically. If it has been dropped or badly knocked this can have a damaging effect on the movement, thus needing a service. If your watch is battery/quartz operated it may run slow giving poor time keeping or it may have stopped indicating a service. Every watch should be serviced every three or four years to ensure optimum time keeping, to ensure water resistance and avoid high servicing costs from missed or long periods without a service. Read our Ten Step Service Guide page for more information.

After agreeing to send your watch to us, we recommend to wrap your watch in bubble wrap or something similar, and then place it in a jiffy bag and send it to us via the Royal Mail’s “Special delivery” service, including your contact details. Please do not send your watch in the original box as they are usually very bulky. Special delivery is fully insured and guaranteed. For more details on how post your watch to us, read our Postal Repairs page.

Yes, we recommend that you send your watch by special delivery it is fully insured and guaranteed. We don’t use a PO Box so all our post is delivered to our workshop which is fully insured by TH Marsh.

Yes we offer a restoration service to older watches. Please call the workshop to discuss your watch: 01925 755010

We have created a separate page on Water Resistance of watches with most common questions answered, please have a read.

For all our watch servicing there is a minimum of 12 months warranty.

We do accept visitors at our workshop but an appointment must be made prior to arriving at our premises. Please call the workshop to make an appointment: 01925 755010