Watch Repairs and Watch Servicing

We have designed our watch service and repair procedure to ensure every watch leaving our workshop complies with its original function. We are WOSTEP, Swiss trained, BHI and Rolex accredited watchmakers. We believe our comprehensive service procedure is one of the best in the country and this sets us apart from other independent watchmakers.

Below is our 10 step guide to show you the stages your watch goes through when it is booked in for a service with us.

Disassembly - The bracelet or strap is removed, the movement is removed and the case is broken down into its individual components and taken for ultrasonic cleaning.

Cleaning - The movement is carefully dismantled and each individual component is cleaned in our ultrasonic watch cleaning machine using specially formulated solutions.

Replacement Parts - We assess the cleaned movement parts for wear and damage. We replace these parts using only genuine manufacturer’s parts.

Assembly - We use advanced lubricants and lubricate each individual part when assembling the movement to minimise friction and to prevent wear. Great care is taken when assembling the movement to ensure the watch performs accurately.

Timing and Calibration - Mechanical movements have the escapement and hairsprings checked and then the movement is regulated to the manufacturer’s tolerances. Quartz watches are tested on our quartz watch analyser to test consumption, coil resistance and timing.

Refinishing - If the watch is having a case and bracelet refurbishment, it’s thoroughly cleaned first and then the scratches are carefully removed with a series of different compounds and mops. Any case or bracelet with a brushed finish is then restored.

Case Assembly - The clean case is reassembled and all the seals replaced to guarantee water resistance.

Water Resistance Tests - Water resistant cases go through rigorous tests to ensure it meets the manufacturer’s specifications. Most watch cases are subject to a three step process. A vacuum test, a compression test and a condensation test.

Testing - The completed watch is set to time and tested over a period of time. Automatic watches are placed on auto winders to test the self-winding mechanism. Chronograph models are tested with and without the chronograph mechanism running.

Quality Control - Rigorous checks are carried out at each stage of the servicing process. During our final check the power reserve, timing accuracy and aesthetic appearance of your watch is checked one last time. Once our watchmakers are satisfied, the customer is then informed that the watch is completed.  A minimum of 12 months warranty is given with every watch service and a printed invoice detailing all the work carried out is provided for service history.

If you would like a free estimate for your watch please fill in our contact form or you can give our workshop a call.